PREMIUM DTF INKS (LITERS)
Our POP DTF ™ Premium ink undergoes rigorous selection and testing processes. We work closely with our DTF ink manufacturing partner to maintain the highest quality standards in ink production and consistency. This commitment ensures that our ink delivers exceptional results for direct-to-film printing, creating durable and vibrant designs on various fabrics and materials. Whether you’re customizing apparel, accessories, or other substrates, our DTF ink provides imprint clarity, enhanced vividness, and excellent resistance to washing without compromising color integrity. Trust in our carefully curated ink to achieve professional-grade prints that stand the test of time!
At POP DTF, we strive to provide our customers with high-quality products and exceptional service. We understand that occasionally circumstances may arise where you need to return or exchange your Direct-to-Film (DTF) inks. Please review our return policy below:
1. Eligibility for Return or Exchange:
- We accept returns or exchanges within 30 days from the date of purchase.
- To be eligible for a return or exchange, the DTF inks must be unused, unopened, and in their original packaging.
2. Return Process:
- If you need to return or exchange your DTF inks, please contact our customer service team at sales@popdtf.com to initiate the return process.
- Provide your order number and a brief explanation of the reason for the return or exchange.
- Our customer service team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
3. Return Shipping:
- Customers are responsible for the shipping costs associated with returning the DTF inks unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the product.
- POP DTF is not liable for any damage or loss that occurs during the return shipping process.
4. Inspection and Refund/Exchange:
- Once we receive the returned DTF inks, our team will inspect the product to ensure it meets the eligibility criteria mentioned above.
- If the returned product meets our return policy requirements, we will process the refund or exchange within 2-3 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed based on product availability. If the desired product is unavailable, a refund will be issued instead.
5. Non-Returnable Items:
- DTF inks are non-returnable unless they are damaged upon receipt.
- Clearance or sale items are final sale and cannot be returned or exchanged unless defective.
6. Damaged or Defective Products:
- If you receive a damaged or defective order of DTF ink, please contact us immediately to arrange for a replacement or refund.
- Provide detailed information and, if possible, photographic evidence of the damage or defect to expedite the process.
7. Restocking Fee:
- A restocking fee may be applied for returns or exchanges that do not meet the eligibility criteria or are not due to our error.
- The restocking fee will be deducted from the refund amount.
8. Changes to the Return Policy:
- POP DTF reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By purchasing DTF inks from POP DTF, you agree to abide by the terms and conditions outlined in this return policy. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.
